Terms of Service

Order and delivery terms

Valid from 9.6.2026.

These terms and conditions apply to the ordering and delivery of products from the Finnish Operations Center online store (hereinafter referred to as the “store”) in Finland. By placing an order, you accept these terms and conditions.

Contact information

Finnish Operations Center Oy
Business ID: 3463933-9
Address: Kauppakatu 4, 33210 Tampere, Finland
Email: info@finnishoperations.fi
Phone:

1. Ordering

Orders are placed in the online store at https://finnishoperations.competencex.fi/.
Placing an order requires:

• a valid email address and
• providing correct contact information (name, address, telephone number).

An order is created when the customer has paid for the order and the store has sent an order confirmation by email. The order confirmation shows the ordered products, prices and delivery costs.

We reserve the right to refuse an order, for example if there is a clear price error or if the product is not available.

2. Prices and payment methods

All prices include value added tax (VAT) unless otherwise stated. We reserve the right to change prices and delivery costs.

Payment methods

In the online store, you can pay securely with any major debit and credit cards, digital wallets such as Apple Pay or Google Pay, or bank transfers where applicable. Payment service is provided by Stripe LLC.

3. Delivery methods and costs

Delivery methods and prices are displayed when ordering before payment.

• Digital products (e.g. downloadable products, online courses) delivered via email or to a customer account.

4. Delivery time

Digital products, such as online courses, are generally delivered automatically immediately after the order and payment are successful. Delivery takes place in the form of a confirmation message sent by email and/or access opened through the customer account. If there is a delay in delivery, for example due to system or payment traffic problems, we aim to ensure delivery within 1–3 business days of receiving the order at the latest.

5. Right of withdrawal and returns (consumer customers)

The consumer customer has the right to cancel an order made through distance selling in accordance with the Consumer Protection Act. Normally, the right of cancellation is 14 days from receipt of the product, unless otherwise provided by law or the nature of the product.
In this online store, the length of the return and exchange policy for online courses is 30 days from receipt of the order, unless otherwise stated in the course-specific product information or applicable legislation. Please note that the possibility of return and exchange may be limited, for example, to situations where the course has not been used substantially (e.g. without watching a large part of the content) or where the delivery of digital content has been initiated with the customer’s express consent.

Returns cannot be made without a receipt or other proof of purchase.

Limitations on the right of return

There is generally no right of return:

• with gift cards
• with downloadable software products or digital content, when delivery has begun with the customer’s consent

Partial refunds

Only a partial refund can be granted if:

• the online course or other digital content has been substantially used (for example, a significant portion of the course content has been viewed or downloaded), and this is not a service error
• the service-related license or additional material has been deployed in a way that prevents it from being restored to its original state
• the user license has been used in violation of the terms and conditions (for example, sharing the IDs with third parties), and this is not the seller’s fault

6. Return process and refunds

Once a refund request for an online course or other digital service has been received and processed, a notification will be sent to the customer via email informing them of the receipt of the refund request and whether the refund has been approved or rejected.

For an approved return:

• the refund is processed and
• the refund will be automatically paid to the original payment method within 1-3 business days.

Late or missing refunds

If the refund doesn’t appear:

1. Check your bank account/credit card statement again.
2. Contact your card company – it may take a while for the refund to be posted.
3. Please contact your bank – there may be delays in processing.

If you still don’t see the refund after these steps, please contact us.

7. Discount products

As a general rule, only regular priced products will be refunded.
Products on sale may not be eligible for a refund unless specifically stated on the product page or in the return policy. Always check the product-specific information.

8. Exchanges

Digital services (such as online courses) can generally only be exchanged if the service is faulty or cannot be used due to a technical or other vendor-related reason. If the service is to be exchanged for a similar digital service, the customer must first contact customer service and agree on the exchange in advance.

9. Gifts

If the product was marked as a gift at the time of purchase and shipped directly to the recipient, the recipient may receive a gift credit for the value of the returned product. Once the return is received, a gift card will be sent by mail or email.

If the product is not marked as a gift, or if the customer has ordered the product with their own address and later gave it as a gift, the refund will be paid directly to the original customer.

10. Shipping and costs of returns

The return and refund process for digital products, such as online courses, is handled electronically.

A request for a return or refund can be made by contacting customer service.

The customer is not responsible for separate return shipping costs, as online courses and other digital services are delivered electronically. If a refund is granted, it will be paid to the original payment method as agreed, and separate shipping costs will not be deducted unless the order is accompanied by separately charged service fees that have been notified in advance.

11. Complaints and faulty products

If a digital product (for example, an online course) is defective, does not work as intended, or the wrong service has been delivered in the order, this must be reported immediately, but within a reasonable time after the defect is discovered.

Please attach to the message:

• order number
• description of the error or problem (e.g. login failed, content does not open)
• if necessary, screenshots of error messages or the user interface.

The repair, exchange or refund procedure is agreed on a case-by-case basis with customer service.

12. Limitation of liability

The store is not liable for indirect damages, financial losses or other consequential damages, unless otherwise provided by mandatory legislation. In any case, our liability is limited to the total amount of the order.

13. Processing of personal data

Personal data is processed in accordance with applicable data protection legislation.

14. Changing the Terms

We reserve the right to change these ordering and delivery terms and conditions. The order is subject to the terms and conditions in force at the time of ordering, which are presented in the online store.

15. Do you need help?

Questions regarding returns, refunds, orders or deliveries:

Email: info@finnishoperations.fi

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Privacy Notice under the General Data Protection Regulation (EU) 2016/679

This privacy notice describes the processing of personal data in connection with the services and websites operated under the Finnish Operations Center domain, in accordance with the General Data Protection Regulation (GDPR) and, where applicable, relevant NATO data protection requirements.

1. Data Controller

Finnish Operations Center Oy
Business ID: 3463933-9
Contact person: Harri Kulmala
Email: info@finnishoperations.fi

2. Purpose and Legal Basis for Processing

Personal data is processed for the following purposes:

• managing and developing our digital services and websites,
• facilitating user communications and service inquiries,
• enabling registration and data submission to third-party systems, including governmental or NATO-related platforms, where applicable.

The legal bases for processing are:

• Article 6(1)(a) GDPR: the data subject has given consent,
• Article 6(1)(b) GDPR: processing is necessary for the performance of a contract,
• Article 6(1)(f) GDPR: legitimate interests pursued by the controller.

3. Categories of Personal Data

We may collect and process the following categories of personal data:

• Name, position, address and contact information (e.g., email address, phone number)
• Company or organizational affiliation
• Ordered products and communication history
• Data provided via online forms or direct communication
• Technical data such as IP address, browser type, and cookies

4. Sources of Data

Data is collected:

• directly from the data subject,
• through use of our digital platforms (automatically collected technical data),
• in connection with registration or authentication procedures.

5. Cookies and Analytics

Our websites use cookies and similar technologies for the purposes of improving user experience and collecting usage statistics. Users may control or disable cookies through their browser settings. Please see our Cookie Policy for details.

6. Recipients and Data Transfers

Personal data may be disclosed to trusted third-party service providers solely to the extent necessary to perform the services on behalf of the controller. These include, but are not limited to:

• technical service providers,
• partners assisting with user registrations to external systems, including public authorities, official registers, or NATO-aligned systems.

Data is transferred only with the data subject’s explicit consent or where it is necessary for the provision of services. No personal data will be transferred outside the European Economic Area (EEA) unless adequate safeguards under Chapter V of the GDPR are ensured.

7. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws or regulations.

8. Data Security

We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data. Access is limited to authorized personnel with a legitimate need.

9. Rights of the Data Subject

Data subjects have the following rights under the GDPR:

• Right of access (Art. 15)
• Right to rectification (Art. 16)
• Right to erasure (Art. 17)
• Right to restriction of processing (Art. 18)
• Right to data portability (Art. 20)
• Right to object (Art. 21)
• Right to withdraw consent at any time (Art. 7)

Requests regarding these rights should be submitted to the contact person listed above. Data subjects also have the right to lodge a complaint with a supervisory authority.

10. Reference Use

Finnish Operations Center has the right to use the company’s name and logo as a reference on its website and in other communications. If the company does not wish its logo to be used, this must be notified separately in writing to info@finnishoperations.fi.

11. Contact

For further information regarding the processing of personal data, please contact:

Finnish Operations Center Oy
Email: info@finnishoperations.fi

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